FAQs

Answers to your Questions

Our Products

What is Supervek?

Supervek is an upcoming brand of alternative fashion products designed for individuals looking to differentiate themselves. Our products are crafted with love and care for People who look for new and fresh ways to proudly showcase their interests to the world. We create and promote fresh, unique products that inspire you to nurture the spark in your life. We are launching our brand with our collection of Super-Wallets. Please click Here to read more about Supervek, and Here to find out more about the Super-Wallets.

What is a Super-Wallet?

The Super-Wallet is a Bi-fold wallet made from 100% Eco-friendly material. It stands apart from the conventional leather wallets through unique design collections, lighter weight, thinner structure and waterproof material. The Super-Wallet is made from synthetic paper which has millions of non-woven high density fibres making it incredibly strong and durable. The super thin design is stitch free, flexible and its pockets adjust to hold a lot.

Is the Super-Wallet made out of traditional paper?

No. The Super-Wallet is made from a synthetic paper which has millions of non-woven high density fibres making it incredibly strong and durable. It is 100% Waterproof, dust repellent and can easily last more than a year even with regular usage.

How is a Super-Wallet different from my Leather Wallet?

The Super-Wallet is a Bi-fold wallet made from 100% Eco-friendly material. It stands apart from the conventional leather wallets through unique design collections, lighter weight, thinner structure and waterproof material. Aren’t you bored of carrying the same black/brown leather wallets all your life? Check out our collection of more than 150 designs in various categories to pick a wallet you like Here. You can now pick a wallet to suit your mood of the day.

How long does the Super-Wallet last?

The Super-Wallet can easily last more than a year even with regular use. The synthetic material is extremely strong, durable and also a dust repellent. You need not worry about the designs in white getting dirty over time.

How many types of Wallets does Supervek make?

We are launching the brand with over 100 designs in the Bi-fold Wallet category. We will soon introduce other variants in men’s wallets as well as clutches and handbags for women.

SHIPPING INFORMATION

What are the delivery charges?

Delivery charge varies with each Purchase depending on delivery location.
Our products ship to various countries and the cost of delivery would vary accordingly.
For deliveries in India, Supervek offers free delivery.

What is the estimated delivery time?

Estimated delivery time is dependent on the following factors

  1. Product’s availability at our warehouse
  2. The destination to which you want the order shipped to

Orders within India are normally delivered within 3-5Business days.

'In Stock'

For items listed as “In Stock”, we will mention the delivery time based on your country and pincode (in India, usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
Shipments made to countries other than India can take anywhere between 1 to 8 weeks depending on delivery location. You will be informed of estimated delivery time at the time of checkout.

'Preorder' or 'Forthcoming'

Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it’s official release. The Preorder duration varies from item to item. Once known, release time and date is mentioned.

'Permanently Discontinued'

This product is no longer available because it is obsolete and/or its production has been discontinued.

'Out of Print'

This product is not available because it is no longer being published and has been permanently discontinued.

What locations do you ship to?

Our aim is to ship Supervek products to every country in the world. Happiness, art, love, and friendship have no boundaries – why should our designs have any?
We ship to most countries in the world. Please reach out to us at hello@supervek.com if you have any queries about shipping to your country.

ORDERS AND RETURNS

How do I order my favourite Super-Wallets?

  1. Browse Supervek.com for designs, or use the Search feature
  2. Add your selected designs to the shopping cart. You can add more than one.
  3. Proceed to checkout and enter your shipping details. You can create your own account to save time on each order, or proceed with a guest account
  4. Select suitable payment option
  5. Relax and wait to receive home delivery of your Super-Wallets as per your order
  6. Tell the whole world about your awesome new Super-Wallets through Facebook, Instagram or Snapchat

What Payment options do you have?

You can pay for your purchase online through net-banking, credit cards,debit cards and Paytm. If you make a purchase for delivery in India, we also provide COD facility.

Is it necessary to have an account on Supervek.com to shop on Supervek?

No, you can always make your purchases through a guest account. However, we advise you to create your own account to keep a track of your favourite designs, our new collections and to save time in entering your shipping details for each purchase.

When and how can I cancel my order?

You can cancel your order only if it has not been shipped from our warehouse. Once shipped, an order cannot be cancelled. Please contact our customer care immediately in case you need help in cancelling your order.

What is your Return Policy?

At Supervek, our aim is to ensure your complete satisfaction with our products. As an attempt to achieve that, we have ensured that we give you complete information on the super-wallet and the material to you on our website. This way, you can get a very clear understanding of the product and features.
If in the rare event that you are not satisfied and wish to return any purchase made from our website, you can return it to us. We will process a refund after deducting our shipping and handling costs of Rs90/-. Please note that all return requests will be accepted up to 3 days from the date of delivery. We initiate a refund once we have received the Super-wallet in at our warehouse and our team has ensured that it is in good condition. Refunds typically take 7-10 business days to reflect in your bank account once initiated.
All items purchased on sale are final sale and cannot be returned or exchanged.

Any unanswered questions? Contact Us

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