Frequently asked Questions

What is Supervek?

Supervek is a Lifestyle brand of innovative products designed for individuals looking to differentiate themselves. Our products are crafted with love and care for People who look for new and fresh ways to proudly showcase their interests to the world. We create and promote fresh, unique products that inspire you to nurture the spark in your life.

Products and Features

What is Tyvek®?

Tyvek® is a patented material created by Dupont. It has a variety of unique features that make it a remarkably efficient material. In use for over 5 decades, Tyvek® has a number of applications ranging from industrial use to applications as home wrap and even as a protective cover over NASA Satellites. It is made of millions of high-density polyethylene fibers that are flash spun. The material is elastic, Tear Resistant, breathable, recyclable, waterproof, and long-lasting. Supervek Gear is made from extremely durable Tyvek® material. Know More.

Are Supervek Wallets tear-proof / How is a Supervek Wallet different from my Leather Wallet / Are the Supervek Wallets made out of traditional paper?

The Supervek Wallets are made from 100% Eco-friendly material called Tyvek® which also 100% recyclable. It stands apart from the conventional leather wallets through unique design collections, lighter weight, thinner structure and waterproof material. Though the Supervek Wallets are super strong and tear-resistant they are NOT tear-proof.

Are Supervek Wallets water-proof?

Supervek Wallets are made of Tyvek® which is a water-proof material. While the material provides some level of protection from water, the design of Supervek Wallets has openings, holes and slots through which water may come in touch with your contents. Though Supervek Wallets are water- resistant they are NOT water-proof.

Do Supervek Wallets have Coin Pockets?

Our Bifold Wallet collection does not have dedicated slots for coins at the moment, however our women's clutch does come with a pocket for coins. Many of our buyers tend to place coins in the larger pockets. We have a coin pouch as well as a wallet with coin slots in the testing stage. Stay tuned for news on the launch date.

How much can Supervek Wallets fit?

Depending on the Supervek Product you select, our merchandize can hold anywhere from 4 to 16 Credit Cards, Loads of Cash, IDs, souvenirs and even passports. Our products are created with the sole objective of allowing you to carry as much as possible in as thin and light wallet as possible.

How long does the Supervek Wallet last?

The Supervek Wallet can easily last more than a year even with regular use. The synthetic material is extremely strong, durable and also a dust repellent. You need not worry about the designs in white getting dirty over time.

How many Products does Supervek make?

All Supervek Merchandize is designed, created and manufactured in-house at our warehouse in Hyderabad. Supervek started with a goal to introduce innovative lifestyle products for our users. The amazing aesthetic appeal and utility of our merchandize have helped us garner loyal customers from over 20 countries. We started with the flagship Superwallet, but over the years the love and encouragement from the community has pushed us to launch many more products such as The Classic Superwallet, Superslim Wallet, Travel Wallet, Clutch, Tote Bag, etc. For a complete overview of our merchandize please visit the Store page. We also have a pipeline of new and exciting products that we are about to launch in the coming months. Stay tuned to our feed for updates.

What is Superwallet?

The Supervek Superwallet stands apart from the conventional leather wallets through unique stitch-less design collections, lighter weight, thinner structure and waterproof material. Know More.

What is Superslim?

The Supervek Superslim is a thinnest, lightest and the slimmest wallet in the world. Know More.

What is Travel Wallet?

The Supervek Travel Wallet is your must have travel companion. Know More.

What is Classic Superwallet?

The Supervek Classic Superwallet is the new and advanced stitched leather wallet replacement and our latest addition the Supervek wallets line. Know More.

Orders & Returns

How do I order my favorite Super-Wallets?

Browse Supervek.com for designs, or use the Search feature.
Add your selected designs to the shopping cart. You can add more than one.
Proceed to checkout and enter your shipping details. You can create your own account to save time on each order, or proceed with a guest account
Select suitable payment option
Relax and wait to receive home delivery of your Supervek Wallet as per your order
Tell the whole world about your awesome new Supervek Wallet through Facebook, Instagram or Snapchat.

Is it necessary to have an account on Supervek.com to shop on Supervek?

No, you can always make your purchases through a guest account. However, we advise you to create your own account to keep a track of your favorite designs, our new collections and to save time in entering your shipping details for each purchase.

How can I redeem a discount coupon?

The discount Codes given to you can be used at the time of next purchase in the cart page. After inputting your coupon code click “Checkout” to apply the discount.

I did not receive an email confirmation of my order?

Occasionally our emails may end up in the Junk folder of your email client. But not to worry, get in touch with us if you do not receive an email confirming your order and we'll confirm it for you.
All orders are shipped within 1 - 2 business days after it has been placed with the exception of all major holidays and orders placed after 10 am est on a Friday through 10 am est on Monday. All orders placed during this time will ship on Monday or the next business day.

What Payment options do you have / I don’t have a PayPal account but I still want a Supervek Wallet?

You can pay for your purchase online through credit cards,debit cards and Paypal.

I made a mistake and need to update/change my order or shipping information / What happens if there is an error in the shipment details /Can I change the shipment address?

If you wish to change the shipment address after the order has left our warehouse, you are expected to bear the reshipment charges. Please contact us as soon as possible. You can call us Monday Through Friday between 9:30am - 5:30pm EST at +1 (617) 800 9458 or via email at support@supervek.com.

Can I cancel an order or an item?

If an order cancellation message is sent to us before the item is shipped your money will be refunded. In other cases, if we receive the order cancellation message after the product is shipped then the order has to be shipped back to us or denied delivery. The refund would be sent out promptly after we receive the order in the warehouse.

What is your Return Policy?

At Supervek, our aim is to ensure your complete satisfaction with our products. As an attempt to achieve that, we have ensured that we give you complete information on the Supervek Wallets and the material to you on our website. This way, you can get a very clear understanding of the product and features. If in the rare event that you are not satisfied and wish to return any purchase made from our website, you can return it to us.
Please note that all return requests will be accepted up to 3 days from the date of delivery. We initiate a refund once we have received the Supervek Wallets in at our warehouse and our team has ensured that it is in unused condition. Refunds typically take 7-10 business days to reflect in account through the payment method used once initiated. All items purchased on sale are final sale and cannot be returned or exchanged.

Can I have it exchange my Supervek Wallet?

Not happy with what you received? We would be happy to exchange your purchase for something else. Email at support@supervek.com if you wish to get the product exchanged within 30 days of purchase, then the product has to be shipped back to us in its original packing and we will send out the new product after your shipment reaches our warehouse. Supervek is not responsible for the reshipment costs./div>

Shipping

What are the delivery charges?

Supervek International offers free worldwide delivery.

What is the estimated delivery time?

Estimated delivery time is dependent on the following factors:

Product’s availability at our warehouse.
The order destination.

The Shipping time in USA ranges from 1-5 days.

The shipping time for other countries ranges from 1 to 8 weeks.

How can I track my order?

A shipment confirmation email will be sent to you with a tracking number. That tracking number can be issued to track your order.

Do I have to pay extra as custom duty fee?

As Supervek Wallets are compact and light, so custom duty fees rarely occur. In the case that it does happen, the customs fees, duties and taxes are the responsibility of the end customer.

Recycle

How is Tyvek® recycled?

Recycled Tyvek® is mainly used as an alternative to wood. The material is re-purposed to make things such as park benches, playground equipment, decking and corrugated pipes.

How do I recycle my Supervek Wallet?

You can get in touch with through email at support@supervek.com.
For your contribution to the environment, you will receive a 25 % discount code for your next purchase.